01 How Fulfillment Works

Elopix provides printed and customized products for personal, professional, and business needs. Orders may go through several stages before reaching the customer.

The fulfillment process may include order review, payment verification, artwork or specification review, custom production, quality inspection, packaging, shipment, carrier processing, and final delivery.

02 Order Processing

After an order is submitted, Elopix may review the order information, payment status, selected products, quantities, artwork, personalization details, and delivery information.

Processing May Include

• Reviewing order details
• Verifying payment information
• Reviewing customer-provided artwork or specifications
• Confirming product and quantity information
• Reviewing shipping information

Orders requiring clarification, corrected artwork, missing information, or additional confirmation may require additional processing time.

Processing time is separate from production and carrier transit time.

03 Custom Production & Printing

Many Elopix products may be prepared specifically according to the customer's selected product, design, artwork, personalization, quantity, size, color, or other specifications.

Custom production may include artwork preparation, printing, finishing, assembly where applicable, quality inspection, product preparation, and packaging.

Products May Include

• T-shirt printing
• Business card printing
• Mug printing

Production requirements can vary depending on the product and the details of the order.

Production may also take additional time when customer information or artwork is incomplete or requires clarification.

04 Shipping & Delivery Methods

Once an order has completed production and packaging, it may be handed to an applicable shipping or delivery provider based on the available service for the order and destination.

Standard Shipping

• Standard shipping may be available for eligible products and destinations.
• Available shipping options may depend on the delivery address, order size, product type, and service availability.
• Applicable shipping charges, where required, will be displayed during checkout or communicated before fulfillment where applicable.

Faster or Expedited Shipping

• Faster shipping may be available for certain products or destinations.
• Availability depends on the applicable shipping service and destination.
• Additional charges may apply where an expedited shipping option is selected.

05 Shipping Costs

Shipping charges, where applicable, may depend on factors associated with the order and delivery destination.

• Product size and weight
• Package dimensions
• Delivery destination
• Selected shipping service
• Number of products or packages
• Additional delivery requirements

Where shipping charges apply, the applicable amount will be displayed during checkout before the customer completes the purchase, or otherwise communicated before fulfillment where applicable.

06 Shipping Time vs. Production Time

Production time and shipping transit time are separate stages of the fulfillment process.

Shipping transit generally begins after the order has completed production, packaging, and dispatch.

Estimated delivery information provided during checkout or through the applicable shipping service should be treated as an estimate rather than a guaranteed delivery date.

07 Order Dispatch & Tracking

Once an order has completed production, inspection, and packaging, it will be prepared for shipment and transferred to the applicable shipping or delivery provider.

• Tracking information may be provided when tracking is available for the selected shipping service.
• Tracking information may not update immediately after a package is transferred to the carrier.
• Carrier tracking systems are operated by the applicable delivery provider.
• Customers should use the tracking information provided to monitor shipment progress where available.

If you have questions about the status of a shipment, contact Elopix and provide the relevant order information.

08 Delivery Locations

Available delivery locations may depend on the products, shipping services, destination, and fulfillment requirements associated with an order.

• Shipping availability may differ between products.
• Certain destinations may have limited delivery options.
• International delivery, where available, may be subject to additional carrier requirements, customs procedures, duties, taxes, or other destination-specific requirements.
• If a requested delivery destination cannot be serviced, Elopix may contact the customer regarding available options.

09 Delivery Address Requirements

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Before completing an order, customers should carefully verify all applicable delivery information.

• Full recipient name
• Street address
• Apartment, suite, unit, or building number where applicable
• City and state or region
• ZIP or postal code
• Country for applicable international shipments
• Contact information where requested

If an address contains an error, customers should contact Elopix as soon as possible. Address changes may only be possible before an order has entered production or been transferred to a carrier.

10 Delivery Delays

Processing, production, dispatch, and delivery timeframes are estimates. Actual delivery times may vary after an order has been placed or dispatched.

Delays may occur because of circumstances outside Elopix's reasonable control, including:

• Severe weather or natural events
• Carrier delays or service disruptions
• Transportation interruptions
• High shipping volume or seasonal demand
• Holidays and carrier operating schedules
• Incorrect or incomplete delivery information
• Production or material availability issues
• Other circumstances affecting fulfillment or delivery

A carrier delay occurs after dispatch and is separate from the production stage. Elopix cannot control the operating schedules or delivery performance of independent shipping providers.

11 Damaged, Defective, Incorrect, or Incomplete Orders

Customers should inspect their order after delivery. If an order arrives damaged, defective, incorrect, or incomplete, please contact Elopix with the relevant order information so the issue can be reviewed.

• For damaged products, photographs of the product, packaging, shipping label, and visible damage may be requested.
• For incorrect products, Elopix may review the order and fulfillment details.
• For missing items, the order and shipment information may be reviewed.
• Customers should retain original packaging where possible while a delivery issue is being reviewed.

Issues involving damaged, defective, incorrect, or incomplete products may be handled according to the applicable Elopix Returns & Refunds Policy.

12 Order Changes & Cancellations

Customers who need to change or cancel an order should contact Elopix as soon as possible after placing the order.

• Changes or cancellations may be possible before production or fulfillment begins.
• Custom orders may enter production after processing, so changes cannot always be guaranteed.
• Once printing, customization, production, packaging, or shipment has begun, changes or cancellations may no longer be possible.
• Customers should provide their order information when requesting a change or cancellation.

Any applicable refund or cancellation rights are subject to the Elopix Returns & Refunds Policy and other applicable terms governing the order.

13 Shipping Information at Checkout

Where applicable, customers may review available shipping methods, estimated delivery information, and applicable shipping charges before completing their purchase.

• Available shipping methods may depend on the product and delivery destination.
• Shipping charges may vary based on package size, weight, destination, and selected service.
• Estimated carrier transit times are provided for informational purposes and are not guaranteed delivery dates.
• Additional delivery services may not be available for every product or destination.

14 Contact Us About Shipping

If you have questions about order processing, production, shipping, tracking, delivery, or an existing order, please contact Elopix using the contact information provided on our website.

When contacting us about an existing order, please provide your order information so that we can identify and review the relevant shipment.