1. Customized and Personalized Products

Products such as custom-printed T-shirts, business cards, mugs, and other personalized items may be produced according to the design, artwork, text, or specifications supplied by the customer.

Because these products may be specifically prepared for an individual order, returns based only on a change of mind, incorrect customer-provided information, or personal preference may not be accepted.

2. Damaged or Defective Products

If your order arrives damaged, defective, or materially different from what was ordered, please contact Elopix so the issue can be reviewed.

Depending on the circumstances, Elopix may provide an appropriate resolution, which may include a replacement, correction, or refund.

3. Incorrect or Misprinted Orders

If an item contains a printing error or an issue caused during the production process, please contact us with the relevant order information.

We may request photographs or other information to help understand and evaluate the issue.

If the issue is determined to have resulted from an error in the production of the order, an appropriate resolution may be offered.

4. Customer-Provided Errors

Customers are responsible for reviewing their submitted artwork, text, spelling, names, images, colors, quantities, sizes, and other order information before placing an order.

Elopix may not be responsible for mistakes that result directly from incorrect or incomplete information supplied by the customer.

• Spelling or typing mistakes
• Incorrect names or wording
• Incorrect artwork uploaded by the customer
• Incorrect product selection
• Incorrect quantity or size selection
• Incorrect shipping information

5. Return Eligibility

Where a return is accepted, the product may need to meet certain conditions communicated by Elopix before the return is processed.

Products that have been used, altered, damaged after delivery, or otherwise changed by the customer may not qualify for a return where applicable.

Customized products may be subject to different return conditions because they are produced according to the customer's specifications.

6. Refunds

If a refund is approved, the applicable refund amount and method will depend on the circumstances of the order and the payment method used.

Refunds may be subject to review before being approved.

Any applicable shipping charges or other costs may be handled according to the circumstances of the return or refund.

7. Order Cancellation

If you need to cancel an order, please contact Elopix as soon as possible after placing it.

Cancellation may not be possible once an order has entered production, processing, or fulfillment, particularly for customized products.

If an order can be cancelled, any applicable refund will depend on the stage of processing and the circumstances of the order.

8. Shipping Issues

Customers should provide accurate shipping and delivery information when placing an order.

If an order is delayed, returned because of incorrect delivery information, or otherwise affected by a shipping issue, please contact Elopix so the situation can be reviewed.

Delivery services and circumstances outside the reasonable control of Elopix may affect delivery times.

9. How to Request a Return or Refund

To request a return, replacement, or refund, please contact Elopix using the contact information provided on our website.

Please include relevant information such as:

• Your order information
• The product involved
• A description of the issue
• Relevant photographs, where appropriate
• Any other information requested by Elopix

Providing complete information helps us review the request accurately.

10. Review of Requests

Return, replacement, and refund requests may be reviewed individually based on the product, order details, nature of the issue, and applicable terms.

Elopix may request additional information before reaching a decision regarding a request.

11. Policy Changes

Elopix may update this Returns & Refunds Policy from time to time to reflect changes to our products, services, website, or applicable requirements.

Any updated version will be posted on this page.

12. Contact Us

If you have questions about a return, replacement, refund, or order issue, please contact Elopix using the contact information available on our website.